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Home /  Return Policy

Return Policy

We guarantee our product quality and customer service to meet your requirement. Before returning items to us, please read carefully the following instructions below. You can also contact us for support, our professional customer service representatives will be glad to assist you. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

 

No Refund Policy

  • Dresses are not in their original condition - worn, washed, altered, damaged.
  • Wrong size measurement and color selection error caused by customer during purchasing are not eligible for refund.
  • If the size error is within approximately 1" in either direction of the specified measurements, the dress is deemed as correct size and not eligible for refund.
  • If the color difference of product is caused by your display monitor, it is not eligible for refund.
  • If the defect is caused during shipment, we will not be held responsible.

Return & Exchange Policy

1. Contact with Customer Service Center

If you wish to return or exchange any or all parts of your order, you are required to contact us within 2 working days (from the date products are received).

2. Obtain your 'Package Return or Exchange Confirmation Number'

We will issue a 'Package Return or Exchange Confirmation Number' after confirmation. The 'Product Return or Exchange' form must be accompanied with your return package. ('Product Return or Exchange form' can be obtained from our customer service representative.)

3. Shipping Duration for Return or Exchange Issue

Return or Exchange items must be received within 14 days after the 'Package Return Confirmation Number' is issued. Items received after 14 days will be classified as unacceptable and not refundable.

4. Shipping Cost Issue for Return Items

Shipping Cost for Return Items: Customers are responsible for the shipping cost of the returned items and they should take up the insurance at own cost.

Shipping Option of Return or Exchange Items: When sending a return, you should use a parcel service such EMS, UPS or DHL that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, we will not be held responsible for non-receipt of the return goods.

5. Refund / Exchange Issue

Only upon receiving the returned item will we process refund or exchange.

Quality Issues:

 
  • If our staff finds that the product is defective as described, you will receive a refund for the purchase price plus shipping cost within 14 working days.
  • If our staff finds that the product is defective as described and you still want to exchange new product, we will re-tailor your dress and ship back to you within the normal working days. All cost will be borne by us.
  • If we find that the product is not defective in any way or has been misused, the product will be shipped back to you with no refund.

    • Size Errors: (Please be aware that due to the nature of the handwork required, the finished dress may vary approximately 1" in either direction of specified measurements.)

  • All dresses are made or come with margins for altering and tailoring. If the dress size does not arrive in the specification as one ordered, one can choose to make the adjustments at a local tailor, in which case we will reimburse the tailoring costs as long as the costs does not exceed the original price of the dress by 20%. If the tailoring costs exceed the original price of the dress by 20%, we will reimburse only up to the amount equal to 20% of the dress's original cost.
  • If you want our company to provide 'modification service', you can send back the dress. We will modify the dress within 14 working days.
  • If our staff finds that the product has size errors as described, and you don't accept 'our modification service', you will receive a refund for the purchase price within 14 working days. (Please Note: Shipping costs are not refundable.)

    • Color Errors:

  • If our staff finds that the color of the product received is not what was ordered. You will receive a refund for the purchase price plus shipping cost within 14 working days. (Please Note: This does not apply if the color difference is caused by your display monitor)
  • If our staff finds that the color is error as described and you still want to exchange new product, we will re-tailor your dress within the normal working days and be responsible for the tailoring cost.

    • Wrong Item Shipped:

  • For wrong item shipped (item shipped was not item ordered), once confirmed, you will receive a refund for the purchase price plus shipping cost within 14 working days.
  • For wrong item shipped (item shipped was not item ordered), and you still want your order, we will be glad to re-tailor your dress within the normal working days and responsible for the tailoring cost.

    • Cancelling Orders (Before delivery):

  • All dress orders cancelled within 24 hours of purchase will be eligible for a full refund.
  • All dress order cancelled after 24 hours of purchase will be eligible for 25% partial refund.

    • Wowkoo's Team
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